PRIVACY POLICY

LAST UPDATED: DECEMBER 19,2025

‍Algn Pilates, LLC

15530 Annapolis Road Suite 100

Bowie, MD 20715

help@algnpilates.com

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Algn Pilates, LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us, including through our website, booking systems, mobile application, studio, and other services.

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1. INFORMATION WE COLLECT

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We may collect the following types of information:

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Personal Information

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Payment details (e.g., credit card information processed securely through Stripe)
  • Emergency contact information

Health Information

  • Health conditions, injuries, or surgeries relevant to your Pilates practice
  • Fitness goals and preferences

Usage Information

  • Information about your interactions with our website and mobile app (e.g., IP address, browser type, and cookies)
  • Booking history and class attendance

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2. HOW WE USE YOUR INFORMATION

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We use your information to:

  • Schedule and manage your bookings and classes
  • Personalize your Pilates sessions based on your needs and goals
  • Communicate with you about classes, promotions, or changes to our services (if you opt-in to marketing communications)
  • Send booking reminders, confirmations, and studio updates via email and SMS
  • Process payments and provide receipts
  • Maintain the safety and wellbeing of our clients and staff
  • Improve our services and website functionality
  • Comply with legal obligations

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Message Frequency

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Messages will be sent periodically based on your interactions with our services and your communication preferences. Transactional messages (booking confirmations, reminders, cancellation notices) are sent automatically to all clients. Promotional messages (sales, events, special offers) are sent only to clients who have opted in to marketing communications.

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3. SHARING YOUR INFORMATION

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We do not sell your personal information. However, we may share your information in the following circumstances:

Service Providers: We share your information with trusted third parties who assist in delivering our services, such as:

- Marianatek (booking and class management platform)

- Stripe (payment processing)

- Email and SMS service providers for transactional and promotional communications

Legal Compliance: When required by law or to protect our rights, property, or safety.

Consent: With your explicit consent for specific purposes.

Consumer data will not be shared with external organizations except under specified circumstances. Algn Pilates will perform regular audits, employee training, and access controls to prevent unauthorized sharing.

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4. DATA SECURITY

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We implement appropriate technical and organizational measures to protect your information against unauthorized access, disclosure, or loss. While we strive to secure your data, no method of transmission over the internet or electronic storage is 100% secure. We use industry-standard encryption for payment processing through Stripe and secure our booking systems through Marianatek.

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5. YOUR RIGHTS

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You have the following rights regarding your personal information:

Access: Request access to the information we hold about you.

Correction: Request corrections to any inaccurate or incomplete information.

Deletion: Request the deletion of your data, subject to legal or contractual obligations.

Opt-Out of Marketing: You can opt-out of promotional marketing communications at any time by:

- Clicking the unsubscribe link in marketing emails

- Replying "STOP" to promotional SMS messages

- Contacting us directly at help@algnpilates.com

Please note: You will continue to receive transactional communications (booking confirmations, reminders, cancellation notices, and important service alerts) as these are necessary for the administration of your account and use of our services.

To exercise any of these rights, please contact us at help@algnpilates.com.

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6. COOKIES AND TRACKING TECHNOLOGIES

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Our website and mobile app may use cookies and similar tracking technologies to enhance user experience and analyze website performance. Cookies help us remember your preferences, maintain your session, and improve our services. You can manage your cookie preferences through your browser settings.

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7. THIRD-PARTY SERVICES

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We use the following third-party services to provide and improve our offerings:

Marianatek: Our booking and class management platform. Marianatek collects and processes booking information, class history, and account details. For more information, please review Marianatek's privacy policy.

Stripe: Our payment processor. Stripe handles all payment card information securely. We do not store your complete credit card numbers. For more information, please review Stripe's privacy policy at stripe.com/privacy.

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8. DATA RETENTION

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We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we no longer have a legitimate business need to process your personal information, we will either delete or anonymize it.

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9. CHILDREN'S PRIVACY

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We do not knowingly collect data from or market to children under 18 years of age without parental consent. For clients aged 12-17 participating in private sessions, a parent or guardian must provide consent and be present during the session. If we learn that personal information from users less than 18 years of age has been collected without proper parental consent, we will take reasonable measures to promptly address the situation.

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10. STATE-SPECIFIC PRIVACY RIGHTS

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California Residents

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Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal information, including the right to know what information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information. California residents may also request information about categories of personal information disclosed for business purposes.

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Other State Residents

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If you are a resident of Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Montana, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, Virginia, or other states with applicable privacy laws, you may have similar rights regarding your personal information. These rights may include access, correction, deletion, and the right to opt-out of certain data processing activities. To exercise these rights, please contact us at help@algnpilates.com.

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11. DO-NOT-TRACK SIGNALS

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Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature. At this time, there is no uniform technology standard for recognizing and implementing DNT signals. As such, we do not currently respond to DNT browser signals.

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12. CHANGES TO THIS PRIVACY POLICY

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We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the revised effective date. We encourage you to review this Privacy Policy periodically.

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13. CONTACT US

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If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:

Algn Pilates, LLC

15530 Annapolis Road Suite 100

Bowie, MD 20715

Email: help@algnpilates.com

Phone: (Available upon request)

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By using our services, you acknowledge that you have read and understood this Privacy Policy.

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