PRIVACY POLICY
Last Updated: September 21, 2026.
ALGN Pilates, LLC (“ALGN Pilates,” “ALGN,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you interact with our website, mobile app, booking platform, studio, events, communications, advertisements, and other services.
By using our website, creating an account, making a purchase, booking a class or session, signing up for communications, or otherwise interacting with ALGN Pilates, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect information you provide directly to us, information generated through your use of our services, and information received from service providers and technology platforms.
Contact + Account Information
This may include:
- First and last name
- Email address
- Phone number
- Mailing address
- Account login information
- Emergency contact information
- Communication preferences
Booking + Purchase Information
This may include:
- Classes and sessions booked
- Attendance history
- Waitlist activity
- Cancellations and no-shows
- Membership or class pack information
- Introductory or promotional offers purchased
- Event registrations
- Retail purchases
- Transaction and account history
Payment information is processed by authorized payment providers. ALGN Pilates does not generally store complete payment card numbers.
Fitness + Health Information
When relevant to the safe delivery of our services, you may voluntarily provide information regarding:
- Injuries
- Medical conditions
- Recent surgeries
- Pregnancy
- Physical limitations
- Fitness experience
- Fitness goals
- Exercise preferences
Please provide only information reasonably necessary for us to safely provide services to you.
ALGN Pilates is a fitness and wellness business and is not a healthcare provider.
Website + Device Information
When you use our website, app, or other digital services, we and our technology providers may automatically collect information such as:
- IP address
- Browser type
- Device type
- Operating system
- Device identifiers
- Pages viewed
- Links clicked
- Referring website
- Approximate location derived from your IP address
- Dates and times of visits
- Website interactions
- Cookie and similar technology identifiers
Marketing Information
We may collect information about how you interact with:
- Marketing emails
- SMS messages
- Digital advertisements
- Social media content
- Website forms
- Promotions
- Referral campaigns
How We Use It
We may use your information to:
- Create and manage your account
- Process purchases and payments
- Schedule and manage classes, private sessions, events, and waitlists
- Administer memberships and class packs
- Provide booking confirmations and reminders
- Communicate schedule changes or studio closures
- Send receipts and account notices
- Respond to customer service requests
- Personalize services where appropriate
- Maintain client, instructor, and studio safety
- Send marketing communications when permitted
- Administer Founding Memberships, introductory offers, promotions, giveaways, and events
- Understand website and campaign performance
- Measure advertising effectiveness
- Improve our website, app, studio, products, and services
- Prevent fraud, misuse, or security incidents
- Maintain business and financial records
- Enforce our Studio Policies + Terms
- Comply with legal requirements
Email + SMS
Transactional Communications
We may send communications necessary to provide services you have requested, including:
- Booking confirmations
- Class reminders
- Waitlist notifications
- Schedule changes
- Cancellation notices
- Payment receipts
- Membership notices
- Account and security messages
- Important studio updates
Marketing Communications
If you opt in, we may send promotional communications regarding:
- Memberships
- Introductory offers
- Founding offers
- New classes
- Events
- Merchandise
- Community programming
- Promotions
- Other ALGN Pilates news
You may unsubscribe from marketing emails using the unsubscribe link contained in the email.
You may opt out of promotional text messages by replying STOP.
For text message assistance, reply HELP or contact help@algnpilates.com.
Message frequency may vary. Message and data rates may apply.
Opting out of promotional messages does not prevent us from sending necessary transactional or service-related communications.
How We Share It
Cookies + Advertising
Your Privacy Rights
Our website, app, emails, or social media may contain links to third-party websites and services.
Those services operate independently from ALGN Pilates and are governed by their own privacy policies and practices.
We encourage you to review a third party's privacy policy before providing personal information.
Your Privacy Choices
Depending on applicable law, you may have the right to request that we:
- Confirm whether we process information about you
- Provide access to certain information
- Correct inaccurate information
- Delete certain information
- Provide a copy of certain information
- Limit certain uses of your information
- Opt you out of certain marketing communications
To submit a privacy request, contact:
We may need to verify your identity before completing a request.
Certain information may be retained when reasonably necessary for legal, financial, contractual, fraud-prevention, security, or legitimate business purposes.
Maryland Privacy Rights
Maryland law may provide qualifying Maryland residents with additional rights concerning personal data.
Where applicable, these may include rights to:
- Know whether personal data is being processed
- Access personal data
- Correct inaccuracies
- Request deletion
- Obtain certain personal data in a portable format
- Limit certain uses or disclosures
- Opt out of certain processing where required by law
- Appeal certain decisions involving privacy requests
ALGN Pilates will comply with applicable Maryland privacy requirements to the extent they apply to our business.
Privacy requests may be submitted to help@algnpilates.com.
Security + Retention
Data Retention
We retain information for as long as reasonably necessary to:
- Provide services
- Maintain your account
- Complete transactions
- Maintain financial and tax records
- Resolve disputes
- Enforce agreements
- Maintain safety and incident records
- Meet legal obligations
- Protect legitimate business interests
Retention periods may vary depending on the type of information and why it was collected.
When information is no longer reasonably required, we may delete, de-identify, or securely dispose of it.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no website, mobile application, database, electronic transmission, or storage system can be guaranteed to be completely secure.
You are responsible for maintaining the confidentiality of your account credentials.
Please contact us if you believe your account has been compromised.
Minors + Media
Children + Minors
ALGN Pilates does not knowingly use its website or marketing services to solicit personal information directly from children under 13.
Minors participating in ALGN Pilates services may be subject to additional consent and waiver requirements.
Where parent or guardian authorization is required, we may collect information necessary to document consent and safely administer participation.
Photos + Video
ALGN Pilates may collect photographs or video in connection with studio events, promotional activities, community programming, or other studio activities.
When appropriate, we may obtain additional consent before using identifiable photography or video for advertising or promotional purposes.
Additional photo or video terms may also appear in our Studio Policies + Terms or a separate media release.
ALGN Pilates may collect photographs or video in connection with studio events, promotional activities, community programming, or other studio activities.
When appropriate, we may obtain additional consent before using identifiable photography or video for advertising or promotional purposes.
Additional photo or video terms may also appear in our Studio Policies + Terms or a separate media release.
Changes To This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our:
- Business
- Services
- Technology
- Data practices
- Legal obligations
When changes are made, the “Last Updated” date at the top of this page will be updated.
Material changes may also be communicated through other reasonable means when appropriate.
Contact
Have a question about privacy or your personal information?
We're happy to help.
ALGN Pilates, LLC
15530 Annapolis Road, Suite 100
Bowie, Maryland 20715
© 2026 ALGN Pilates, LLC. All Rights Reserved.
